Meraki is built by Random AI Labs LLP. Your conversations, journal entries and mood logs are yours — you can delete your account outright, delete part of it, or ask for a copy, at any time and without giving a reason.
This is the fastest route and it takes effect immediately.
Your account and profile, every chat and message, journal entries, mood entries, life events, goals, insights, your long-term memory profile (DNA), Meraki balance and level history, and any images or voice notes you uploaded. This is a permanent deletion, not a deactivation — it cannot be undone and the data cannot be restored.
Billing and transaction records that we're legally required to retain for tax and accounting purposes. These contain no conversation, journal or mood content.
Deleting your account does not cancel a Google Play or App Store subscription — that billing relationship is with the store, not with us. Cancel it from your Google Play or Apple subscriptions page before deleting your account.
Use this if you can't sign in, if you've uninstalled the app, or if you want only part of your data deleted. Fill this in and it will open your email app with the request ready to send — we act on it from there.
We confirm the request comes from the account holder, then complete it and write back to you. We aim to do this within 7 days and, in any case, within 30 days of receiving the request, as required under GDPR and comparable laws.
For the full picture of what we collect and why, see our Privacy Policy.